Disrespect happens – from our sponsors, our co-workers, our bosses. No matter how we reinforce expectations for workplace respect, every PMO encounters those who become workplace nightmares. If ignored or handled badly, bad behavior can devastate a PMO, project, team or organization like a wildfire. If handled early and effectively, relationships and workplace culture will be enriched. This makes disrespect management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships.
Simply put – disrespect requires intervention and direct conversations. The presentation provides leaders with tools for approaching and resolving disrespect issues before they become full-blown conflicts. Critical to disrespect management, participants will develop strategies for changing the context of conflicts from negative to positive, from disrespectful to appropriate. Participants will learn how to turn a disagreement into an opportunity to provoke learning and enrich relationships.