FAQs

How do I find the time for each session?

The general sessions are available for 48 hours each (and noted with [48 HOUR ACCESS] next to each title) from the time noted on the agenda. If a session is released on a Monday at 12:00 AM UTC, it will be available from that time UNTIL Wednesday 12:00 AM UTC.

With a truly global audience, we chose UTC timezone for easiest conversions world wide.

Let’s take an example, let’s say you are on the East Coast of the US. 12:00 AM UTC is actually 8:00 PM Eastern the day before. That means, the Monday sessions will release to you on Sunday evening at 8:00 PM Eastern. You’ll have from Sunday 8:00 PM Eastern UNTIL Tuesday 8:00 PM Eastern to watch all the content from that 48 hour window.

Then, those sessions go into the VIP Vault and the next 48 hour release of sessions becomes available.

Unless you’ve unsubscribed, you’ll get a daily notification of what’s available and we recommend you turn on notifications in the mobile app to make sure you don’t miss a thing!

I'm having trouble with the mobile app.

If you have an error accessing the Summit event or the Community, please try the following steps:

1. Confirm you are using the email that previously you were registered with.
2. Close out of the app, wait a few seconds, then reopen it.
3. Reboot your phone.
4. Delete the mobile app and re-download it.

Inside the Community or Event, you can also click the circular arrow in the upper right corner to refresh. This ensures you have the most current information.

DOWNLOAD THE APP CHECK OUT THE FULL HOW-TO GUIDE

You can also try to login to the web versions here:

ACCESS THE WEB VERSION OF COMMUNITY ACCESS THE WEB VERSION OF THE SUMMIT

I was told to clear my cache. How do I do that?

If you are not seeing the content you’re expecting, you might have a browser caching issue. Here are the instructions on clearing your cache by your browser below:

Chrome

Safari

Internet Explorer

I registered for the VIP pass, but it’s not showing in my mobile app.

When you sign up for VIP, you will get a special VIP welcome email that confirms receipt. You’ll have a tag applied to you in the mobile and web app indicating you are a VIP. Please allow 15-30 minutes for this to show up.

There are two ways to access summit content for VIPs.

You must follow these instructions.

OPTION 1:
VIP ACCESS THROUGH YOUR PAID MEMBERSHIP

If you want immediate access to PDU certificates for each watched course:
1) Head to https://PMOStrategies.com
2) Log in with your username and password used to purchase VIP access
3) Click My Courses to see each session and the bonuses
4) Enjoy your VIP Experience!
5) Pop back in on the live content to chat with speakers and attendees, play games for prizes, and check out a lot of other great resources.

You can still collect PDUs from the live event and engage with speakers in the mobile app or login. See below for that process.

OPTION 2:
VIP ACCESS THROUGH THE FREE TWO WEEK LIVE EVENT

You can attend the live free two-week event to chat with speakers, ask questions, access the videos and action-taking resources, etc.

To collect PDU certificates, you MUST use your VIP email address on the video player to register your attendance before you click PLAY. Your PDU certificates for watched sessions will be granted by October 10.

When you click to watch the next session, it may remember who you are and track your attendance at the next session, depending on your browser settings. If not, just enter your VIP email again and keep going!

With this option, your certificates will be available by October 10, but you get to enjoy the live experience with chat, speaker Q&A, Community, etc.

I can’t see the videos. How do I access them?

During the Summit live window September 14-26, there are 6 new release days.

On each new release day, Monday, Wednesday, and Friday, you will receive an email with a link to access the videos.

Ready to start grabbing free content now?
Download the mobile app and look for FREE TRAINING in the Community.

To access prior summit content (100+ videos) NOW, you can join ourIMPACT Inner Circle Membership program.

If you have any additional questions, please Email Us and we will get back to you within 24 hours.

Do I get a PDU/CEU certificate?

If you register for free access, you can self-report PDUs using the instructions here.

When you upgrade to the VIP Experience, you get a PDU certificate for each session you watch. All certificates indicate the PMI Talent Triangle category (Strategic and Business Management, Leadership, Technical Project Management).

You can upgrade to the VIP Experience by registering here to watch all of the videos you missed and catch any of the upcoming ones without having to wait for release days.

How do I logout?

On the website version, you can go to the far lower left corner and you’ll see either your image or a blank generic person image. Click that and click Log Out.

In the mobile app, click Me in the bottom right corner, then select the Gear Icon in the upper left corner to access your Settings. Click Log Out.

How do I access the mentioned resources?

All Action-Taking Resources (one per session) are available DURING THE 48 HOUR WINDOW the session is live. You can download the Action-Taking Resource for each session by scrolling down on the session and clicking Action-Taking Resource.

If there are other resources mentioned, there will be links on the page or if they are VIP Experience Resources, they will be available only with VIP access.

What is the price for the VIP Experience?

I purchased the VIP Experience. How do I access the videos?

On the first day of the Summit window (September 14), you’ll receive access to all of the videos, action-taking resources and bonus resources.

Help! I cannot access the content.

VIPs:

You will receive instructions on how to access all of your content on the first day of the Summit, September 14, 2020.

Free Registrants:
Register for free now and then you’ll get information about the sessions once the summit starts. In the meantime, join us in the mobile app so you can start grabbing free resources, accessing pre-summit free training content, play games and win prizes, chat with speakers, ask questions, and network with your peers.

If you have any trouble, simply leave a message on the chat at the bottom of this screen or Email Us and we will get back to you within 24 hours.

I don‘t see a video on the session pages.

You can visit the Summit Schedule page to see the live dates for each of the videos starting in August. Each video will be available for 48 hours.

If you need any further assistance, simply Email Us and we will get back to you within 24 hours.

How do I access the presentations and additional speaker materials?

To access the presentation files and additional speaker materials, please register for Instant and Lifetime Access.

If you have any trouble Email Us and we will get back to you within 24 hours.

Do you offer refunds?

If you purchase the VIP Experience, you have access to all of the videos, bonus resources, and downloadable action-taking resources as soon as the summit starts, so we cannot offer refunds.

If you have an issue that you believe warrants a refund, please Email Us and we will get back to you within 24 hours.

I have questions about the VIP Experience.

We’re happy to answer your questions! Simply Email Us and we will get back to you within 24 hours.

Can I share my VIP Experience login?

Each registration is a single use subscription to the content and will be controlled. Violation of this policy will revoke your access without a refund.

To purchase the VIP Experience for your whole team, please Email Us and we will get back to you within 24 hours.

We offer group discounts so that everyone can get access to the content at a reasonable and discounted rate.

I would like to purchase the VIP Experience for my whole team.

EXCELLENT!

We are huge believers in bringing the entire team along in the development process. This is a great way to up-level your team, go through the learning process together, and even share your thoughts in your next team meeting. We encourage you to collaborate on all the ways to apply the learning in your organization.

Each registration is a single use subscription to the content and will be controlled. To purchase the VIP Experience for your whole team, please Email Us and we will get back to you within 24 hours. We offer group discounts so that everyone can get access to the content at a reasonable and discounted rate.

I’ve read the FAQs and I still need help.

Chat with us using the chat feature on the website bottom right corner that says HELP. We’ll respond live from 7 AM – 10 PM Eastern.

You can also Email Us and we will get back to you within 12-24 hours.

If you have any additional questions, please Email Us and we will get back to you within 24 hours.

thank you to our sponsors

Thank you to all of the incredible sponsors that help us make this event happen!
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