FAQs

I can’t see the videos. How do I access them?

During the Summit live window September 14-26, there are 6 new release days.

On each new release day, Monday, Wednesday, and Friday, you will receive an email with a link to access the videos.

Ready to start grabbing free content now?
Download the mobile app and look for FREE TRAINING in the Community.

To access prior summit content (100+ videos) NOW, you can join ourIMPACT Inner Circle Membership program.

If you have any additional questions, please Email Us and we will get back to you within 24 hours.

Do I get a PDU/CEU certificate?

If you register for free access, you can self-report PDUs using the instructions here.

When you upgrade to the VIP Experience, you get a PDU certificate for each session you watch. All certificates indicate the PMI Talent Triangle category (Strategic and Business Management, Leadership, Technical Project Management).

You can upgrade to the VIP Experience by registering here to watch all of the videos you missed and catch any of the upcoming ones without having to wait for release days.

What is the price for the VIP Experience?

I purchased the VIP Experience. How do I access the videos?

On the first day of the Summit window (September 14), you’ll receive access to all of the videos, action-taking resources and bonus resources.

Help! I cannot access the content.

VIPs:

You will receive instructions on how to access all of your content on the first day of the Summit, September 14, 2020.

Free Registrants:
Register for free now and then you’ll get information about the sessions once the summit starts. In the meantime, join us in the mobile app so you can start grabbing free resources, accessing pre-summit free training content, play games and win prizes, chat with speakers, ask questions, and network with your peers.

If you have any trouble, simply Email Us and we will get back to you within 24 hours.

I don‘t see a video on the session pages.

You can visit the Summit Schedule page to see the live dates for each of the videos starting in August. Each video will be available for 48 hours.

If you need any further assistance, simply Email Us and we will get back to you within 24 hours.

How do I access the presentations and additional speaker materials?

To access the presentation files and additional speaker materials, please register for Instant and Lifetime Access.

If you have any trouble Email Us and we will get back to you within 24 hours.

Do you offer refunds?

If you purchase the VIP Experience, you have access to all of the videos, bonus resources, and downloadable action-taking resources as soon as the summit starts, so we cannot offer refunds.

If you have an issue that you believe warrants a refund, please Email Us and we will get back to you within 24 hours.

I have questions about the VIP Experience.

We’re happy to answer your questions! Simply Email Us and we will get back to you within 24 hours.

Can I share my VIP Experience login?

Each registration is a single use subscription to the content and will be controlled. Violation of this policy will revoke your access without a refund.

To purchase the VIP Experience for your whole team, please Email Us and we will get back to you within 24 hours.

We offer group discounts so that everyone can get access to the content at a reasonable and discounted rate.

I would like to purchase the VIP Experience for my whole team.

EXCELLENT!

We are huge believers in bringing the entire team along in the development process. This is a great way to up-level your team, go through the learning process together, and even share your thoughts in your next team meeting. We encourage you to collaborate on all the ways to apply the learning in your organization.

Each registration is a single use subscription to the content and will be controlled. To purchase the VIP Experience for your whole team, please Email Us and we will get back to you within 24 hours. We offer group discounts so that everyone can get access to the content at a reasonable and discounted rate.

I was told to clear my cache. How do I do that?

If you are not seeing the content you’re expecting, you might have a browser caching issue. Here are the instructions on clearing your cache by your browser below:

Chrome

Safari

Internet Explorer

I’ve read the FAQs and I still need help.

If you need help, simply Email Us and we will get back to you within 24 hours.

If you have any additional questions, please Email Us and we will get back to you within 24 hours.