Frequently Asked Questions

I purchased Instant and lifetime access. How do I access the videos?

You will receive an email immediately upon purchase with information on how to access the materials on the membership site IMPACTbyLaura.com as of the first day of the Summit, September 10, 2018.

I can’t see the videos. How do I access them?

During the Summit live window, September 10, 2018 – September 23, 2018, there are 6 new release days. On each new release day, Monday, Wednesday, and Friday, you will receive an email with instructions on how to access the videos. A password will be required to get to the live video pages. You must be registered to receive the emails.

Once registered, please open the email and follow the instructions to click on the link and enter the password provided in that email. Here is an example:

The videos require a password. How do I watch the videos?

You must be registered to watch the videos. Please visit the Summit Registration page to register for the event. Once registered, you will receive an email with instructions to access the videos. If you do not have that email, please check your spam or junk folder.

Do I get a PDU/CEU certificate for the Summit?

If you register for free access, we will send you instructions on self-reporting your PDU/CEUs.

When you upgrade to instant and lifetime access, you get a PDU certificate for 35 PDUs (13 Strategic and Business Management, 13 Leadership, 9 Technical Project Management).

I missed the live video window! Can I still get access?

You can upgrade to Instant and Lifetime Access by registering here to watch all of the videos you missed and catch any of the upcoming ones without having to wait for release days.

I don‘t see a video on the speaker’s page.

You can visit the Summit Schedule page to see the live dates for each of the videos. Each video will be available for 48 hours beginning at 9 a.m. eastern on the video live date.

If you have implemented the recommended steps and are still getting an error, OR, are unable to see the content you should have access to, you may need to clear your cache. You may locate instructions on clearing your cache by your browser below:

Chrome

Safari

Internet Explorer

If you need any further assistance, please do not hesitate to reach out to care@impactbylaura.com and someone will get back to you as soon as possible.

Do you offer refunds?

If you purchase Instant and Lifetime Access to the Summit content, you have access to everything immediately. We cannot offer refunds.

Help! I cannot access the content.

Instant and Lifetime Access Members:

You can login to your account on IMPACTByLaura.com at any time to access the content. You can also refer to your registration email you received on September 10, 2018 with login instructions. If you do not see this email, please check your spam or junk folder.

Free Registrants:

You will receive emails on each Monday, Wednesday, and Friday during the Summit window with instructions on how to access the videos.

How do I access the presentations and additional speaker materials?

To access the presentation files and additional speaker materials, please register for Instant and Lifetime Access.

What is the price for Instant and Lifetime Access?

The full price for the Summit is $297. You can access the Summit for a discount until the Summit is over. Click here to Signup for Instant and Lifetime Access.

I have questions about the Instant and Lifetime Access

We’re happy to answer your questions! Simply send an email to care@IMPACTbyLaura.com and we will get back to you within 24 hours.

I’ve read the FAQs and I still need help.

If you need help, simply send an email to care@IMPACTbyLaura.com and we will get back to you within 24 hours.